Claims & Returns

Claims & Returns | EVA Beauty

At EVA Beauty, your satisfaction is our priority. If something isn’t right with your order, we’re here to help! Please read our return policy carefully before submitting a claim.

📅 Return Policy

You can return products within 10 days of delivery.
After 10 days, returns will not be accepted.

✅ Eligible Returns

We accept returns under the following conditions:

  • Product is unused, unopened, and in original packaging

  • You received a damaged, defective, or wrong item

  • You received an expired product

❌ Non-Returnable Items

  • Products returned after 10 days of delivery

  • Items that are opened, used, or damaged by the customer

  • Sale or discounted items marked as Final Sale

📝 How to Request a Return or Claim

To request a return or report an issue:

  1. Email us at: support@evabeauty.com

  2. Include the following:

    • Your Order Number

    • Photo(s) of the product and packaging

    • Reason for return or claim

  3. Our support team will review your request and guide you through the process.

🚚 Return Shipping

  • Customers are responsible for return shipping unless the product was damaged or incorrect.

  • For approved claims, we may offer store credit, replacement, or a refund.

📞 Need Help?

For urgent issues, contact us directly:
Phone: 0309 3913000
Support Hours: Mon – Sat, 10 AM to 6 PM (PKT)

Thank you for shopping with EVA Beauty. We’re committed to providing you with quality products and service.